Every day, in each part of the supply chain, factories, especially those labour-intensive ones are facing tons of issues. Workers, as indispensable "screws" of each factory, might need help when they encounter difficulties on social security, medical insurance, legal consultation, harassment, etc. Generally, grievance works.

However, when the internal grievance mechanism fails and there is no external one. They have to solve problems in extreme ways——It is nothing new in the history of the supply chains. All these can be avoided if plans are in hand. More and more brands regard the protection of human rights as part of their core competitiveness; More and more consumers focus on whether an enterprise is socially accountable; More and more factories with foresight regard wellbeing as an important factor in production efficiency. The shared value grows for the above. Based on our experience and reports, an effective non-judicial grievance mechanism can play a role as an early warning and resolve 80% crisis.

The non-judicial mechanism is a key engine of a sustainable supply chain.